Returns & Refunds

STL Nepal is the official Joola Pickleball distributor in Nepal, and every product we sell is 100% genuine. If your item arrives damaged, faulty, or isn't what you ordered, we'll make it right with a replacement or a full refund. You may also return an unused item you've simply changed your mind about, under the terms below.

You have 7 days from the date of delivery to request a return. Requests made after 7 days may not be accepted, except where the item is defective or covered by a manufacturer warranty.

To be eligible for a return, an item must be:

• Unused, unworn and in the same condition you received it;
• In its original packaging with all tags, covers and accessories included;
• Accompanied by proof of purchase (order number or receipt).

• Paddles or gear that show signs of use, play or wear;
• Items missing their original packaging, tags or accessories;
• Products damaged through misuse or normal wear and tear;
• Clearance or final-sale items, and gift cards.

Please inspect your order on delivery. If an item is damaged, defective, or not what you ordered, contact us within 48 hours with your order number and a photo. We'll arrange a free replacement or return at no cost to you — return shipping on these is on us.

Starting a return is simple:

1. Contact us — or call +977 9762874469 — with your order number and reason for return.
2. We'll confirm your return and share the return address or arrange pickup.
3. Pack the item securely in its original packaging and send it back.

Once we receive and inspect your return, we'll notify you of the outcome. Approved refunds are issued within 7 business days to your bank account or mobile wallet (eSewa/Khalti), or as store credit — whichever you prefer. As most orders are Cash on Delivery, refunds are made by bank transfer or wallet rather than to a card.

Want a different colour, size or model? The fastest way is to return the eligible item for a refund and place a new order. For defective items, we'll exchange for the same product wherever stock allows.